How to shop

1) YOU CAN SELECT GOODS IN SEVERAL WAYS:

To view all the products we offer - click on the tab Overview of all products in the left menu at the very top

Full text - enter the name of the product in the search field in the upper right corner and press the magnifying glass button - the desired product will be searched using full text search.

By product type - by selecting from the left menu - News, Dietary supplements, Liquid vitamins, Cosmetics, Vitamins and minerals, Superfoods, Medicinal mushrooms, Uncategorized products.

By section - by selecting the type of product from the menu "Distribution by active substance", "Products by age", "Products by body parts", "Products by gender" or from the "Products containing" menu in the left part of the page, in which the products are classified based on who they are intended for, for which part of the body, for which difficulties and according to the content of the ingredient. You can also select the goods by clicking the button Full overview.

By Subject - By selecting a subject from the "Product Sort" menu on the left side of the page or by clicking the Full Overview button.

By consistency – granules, tablets, capsules, capsules, creams, balms, juices, syrups, drops, loose form, sprays, oils, shampoos, conditioners
If you are not sure about choosing a suitable product, please contact us by e-mail or phone.

2) DETAILED INFORMATION ABOUT THE GOODS
After clicking on the image or name of the selected product, you will be taken to the page of the selected product, where you will find detailed information - price, product code, detailed description, detailed photo, information about the availability of the product.

3) ADDING GOODS TO THE BASKET AND CHANGING THE NUMBER OF PIECES
If you want to buy the selected item, click the "Add to cart" button. You will then be able to continue shopping or proceed to the order in the basket. An overview of the ordered goods (name of the goods, quantity, price) and a form for choosing shipping and payment will be displayed in the basket, which must be filled in to successfully complete your purchase. If you wish to purchase more pieces of your chosen product, select the desired number of pieces in the "Quantity" box. The goods are automatically added to the basket and the price is recalculated.

4) ADDING ANOTHER GOODS TO THE SHOPPING BASKET
If you want to add more goods to your shopping cart, click the "Back to the store" button. During shopping, you can view the contents of your shopping cart at any time using the "CART" link (at the top of the page on the right). The goods placed in the basket do not yet mean a purchase, this will take place only after the order form has been filled out and sent.

5) REMOVING GOODS FROM THE SHOPPING CART
If you want to remove some goods from the shopping basket, just press the cross icon next to the given item and the goods will be removed from the basket.

6) SHIPMENT OF THE ORDER
Carefully check whether the type, quantity and price of the goods you have selected match. Choose the method of delivery (Purchase, DPD, GLS and select payment (Cash on delivery, Card online). Carefully fill in the contact details - name, surname, address, telephone and email.

Then click the "Submit Order" button.

If all the information is filled in correctly, the order will be sent.

7) ORDER CONFIRMATION
Confirmation of your order with its complete recapitulation will be sent to the email address you entered in the order form.

 

METHODS OF PAYMENT

1) COD

If you have selected delivery to an address or to a brick-and-mortar delivery point, you can pay in cash or by card.
If you chose Z-Box, you must pay cash on delivery via the Zásilkovna online application.

 

2) Payment by Credit Card Online, Apple Pay, Google Pay, PayPal

On the order page, select the option "Payment by credit card online, Apple Pay, Google Pay". After confirming the order, you will be redirected to the secure 3D Secure – Comgate payment gateway. There, you can choose from the following payment methods: online credit card payment, Apple Pay, or Google Pay (the option displayed will depend on the device you are using – Apple Pay will appear on iOS devices, and Google Pay on Android devices).

For payments via PayPal, select the corresponding option. If you have a PayPal account, log in and confirm the payment. If you don’t have a PayPal account, click on "Create account", enter your payment details (credit card or bank account), and confirm the payment. You will then be redirected back to our website where your order will be completed.

For online credit card payments, please enter your card number, expiration date, and CVC2/CVV2 code (found on the back of your card). If additional verification is required, your bank may prompt you (e.g. by sending an SMS code or asking for confirmation in your banking app). All payment information is transmitted securely and is not accessible to us.

For Google Pay / Apple Pay, simply select the displayed option and follow the instructions.

 

Order dispatch speed
We ship the ordered goods that we have in stock on the day of the order (if ordered on a working day before 10 a.m.) or the following working day at the latest.

If the goods are not in stock, the delivery times are governed by the "Delivery time" indicated for each product. If the delivery time should be longer, we will contact you.

 

COMPLAINT
Warranty period

For cosmetic products, the date of minimum durability is indicated by the words "Use by:". The minimum shelf life date does not need to be indicated on the packaging of a product whose minimum shelf life exceeds 30 months. These products use the symbol of an open cream container, inside which there is an indication of the time for which the product can be used after opening. So if the symbol shows 12M, it means that the cream must be used within 12 months of opening.

Making a complaint
We always try to accommodate our customers. In the event that the consumer discovers a defect in the purchased goods during the warranty period, he has the right to complain about them with us.

Send the claimed goods (including, if possible, a copy of the proof of sale, or a cover letter with a brief description of the defect) to the address of our warehouse - see Contacts.

If you are complaining about products due to an allergic reaction, please also attach the medical report to the complained goods, which we need for the complaint procedure with our suppliers / manufacturers.

Contact for making a claim:
Email: info@otxpharma.cz

 

We will inform you about the receipt of the claimed goods within 2 working days from the receipt of the goods into the claim process in the form of a claim protocol sent to your e-mail address.

Complaint handling
We will process the complaint within 30 days of receiving the claimed goods at the latest. If the claim is not settled within this period, we will exchange the goods for new ones or refund your money according to your request.

The customer is informed about the method of handling the complaint by email in the form of an entry in the complaint protocol.

If the claim is accepted, the shipping costs associated with the product claim will be refunded based on the confirmation sent.